Help Center

FAQ

General Questions

How do I place an order?

What size should I get?

Can I change my order?

What are your Payment Methods?

What is the currency of the store? Can I pay in another currency?

You said Free Shipping but I was charged with shipping cost (Discount related concerns)

SHIPPING

Where are your items shipped from?

Can I change my shipping address?

How long do I wait until my order is sent out?

When will I receive my items after I place an order?

How do I know if my items have been shipped or not?

How do I track my order?

I tracked down my order and the status says Return to Sender, what should I do?

The tracking site says Delivered but I haven’t received my order yet.

I ordered 2+ items, but only received one... where's my other item(s)?

Why have I not received any order confirmation details?